Topic: Fun Job Training through eLearning (2 of 2)

Let us take a closer look on some of the companies that have already implemented change to their employee training towards eLearning based.

Cleveland Clinic Foundation did a research for its employee satisfaction with eLearning within an integrated healthcare delivery network. Within the article it discussed many regulations and trainings required by the healthcare facility to provide for it's workforce and how it has improved through eLearning. An example is the development of the 5 lessons that teaches the 15 policies of Health Information Portability and Accountability Act (HIPAA). The 5 lessons are designed into series of scenario using familiar interactive modalities including "multiple choice questions", "drag and drop", and "hotspots". Apart from that, the employees are also required to keep their skills up to date with the newest equipments and software. Luckily, Cleveland Clinic provides their employees with extensive training and 24 hour accessibility to eLearning that can be done during work hours or outside of the work environment. With this kind of flexibility employees are learning quickly and satisfied doing so.^[1]

http://lumosdigital.com/wp-content/uploads/corporate-training-300x300.jpg

Perry Kendall, director of global reservation for Delta Hotels and Resorts recalled, “We wanted to deliver a more-robust training experience, not just classroom training, and certainly not a memo format.”

So he deployed Envision Telephony' eLearning solutions (supports recording, workforce management, business intelligent, eLearning and quality monitoring applications ^[2]), which within two years the benefits are clear. Quality monitoring rose from 83% to approximately 90%, while call-conversation rose from 38% to 42%. It would be safe to assume with all the training, the agents are becoming more comfortable and more experienced.^[3]

As the new generation enters the workforce, organizations like Marriott, Deloitte, Aetna and even the Department of Defense are using gamification to attract recruits, develop, and motivate employees. Gamification is a growing interest deriving from a desire to increase engagement levels among employees. In the process bring more visibility, openness and a system of rewards and recognition into the workplace. In a recent Pew Internet/Elon University report, 1021 internet experts were interview with some university researchers suggesting that the principles of gamification could actually improve creativity, learning, participation, and motivation.^[4] With the recent recession and the need for lean management, companies must find more efficient ways to train their employees. With our non-stop growth of technology, eLearning has become an important source of the efficient job training method. Soon job training will be filled with gamification and even more interesting means of learning methods.

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Please check out this video of CEO from many different eLearning companies talk about Game-Based Learning:

(Video was unable to connect with the blog, please click the link below)

http://www.youtube.com/watch?v=8uulNfy-4DA

Question #2 of Week 4:

What are some of you own personal experience with gamification? It could be related to all eLearning experience not just from a job experience.




Source:

  

[1] http://www.biomedcentral.com/content/pdf/1472-6920-8-48.pdf

[2] http://www.destinationcrm.com/BuyersGuide/ReadCompany.aspx?CompanyID=2126

[3] http://www.destinationcrm.com/Articles/Editorial/Magazine-Features/The-Evolution-of-E-Learning-57516.aspx

[4] http://www.forbes.com/sites/jeannemeister/2012/05/21/gamification-three-ways-to-use-gaming-for-recruiting-training-and-health-amp-wellness/

[5] http://www.youtube.com/watch?v=8uulNfy-4DA